We aim to get your order to you as quickly as we can, orders are discreetly and securely packed.

All orders placed before 4:30pm are dispatched the same day subject to product availability. Orders placed in the evening or at the weekend are processed for despatch on the next working day.

For more information regarding current Royal Mail services please check the Royal Mail Service Update. For more specific country related postal issues please check Royal Mail's International incident bulletin.

Returns Policy

All items of body piercing jewellery are dispatched in sealed bags. If this seal is still intact we are able to accept a return however in the interest of hygiene and cross contamination we cannot accept returns on opened unsealed jewellery products. However if the jewellery is faulty/damaged or the size specification is incorrect please contact us straight away to arrange a replacement.
Contact lenses are dispatched in sealed containers and cannot be returned if the seal has been broken.

Before returning any items, you must contact us by email or telephone with the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should therefore take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For our full terms and conditions please click here.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.